Privacy Policy

Effective Date: 26th July 2023

Introduction

Welcome to the privacy policy of RukMegaCars RukMegaCars, we, us, or our. At RukMegaCars, we value your privacy and are committed to safeguarding your personal data. This privacy policy explains how we collect, process, and protect your personal information when you interact with us, whether through our website or other means. It also outlines your rights regarding your personal data and how we comply with the laws of the United Arab Emirates (UAE).

This privacy policy is structured to be user-friendly and should be read alongside any specific privacy notices we may provide for particular services or situations.

Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy provides details on how RukMegaCars collects and processes your personal data when you use our services, interact with us, or visit our website. This includes situations where you:

• Rent a vehicle from us.
• Create an account with us.
• Communicate with us via email, phone, or other methods.

This policy works in conjunction with any other notices we may provide and does not override them.

Controller

RukMegaCars, based in the United Arab Emirates, is the controller responsible for your personal data.

If you have questions about this privacy policy or wish to exercise your privacy rights, you can contact our Data Privacy Manager:

• Email Address: info@rukmegacars.ae
• Postal Address: RukMegaCars, Al Barsha, Dubai, UAE
• Telephone Number: +971-XXXXX-XXXXX

You also have the right to lodge a complaint with the UAE data protection authorities if you are dissatisfied with how we handle your data. However, we encourage you to contact us first so we can address your concerns directly.

Data We Collect About You

Types of Personal Data We Collect

Personal data refers to information that can identify you. The data we may collect includes:

• Identity Data: Full name, date of birth, nationality, Emirates ID, passport details, and driver's license information.
• Contact Data: Email address, phone number, home address, and billing address.
• Financial Data: Payment card details, bank account information, and payment history.
• Transaction Data: Details of bookings, payments, and the services you have used.
• Technical Data: Internet protocol (IP) address, browser type, time zone settings, device information, and website interaction details.
• Profile Data: Your preferences, feedback, reviews, and booking history.
• Usage Data: How you use our website and services.
• Marketing and Communications Data: Your preferences regarding marketing communications.

We may collect certain sensitive information, such as your driving history or criminal record, if required by UAE regulations for renting vehicles. This data will only be processed where legally permitted.

How We Use Your Personal Data

We will only use your personal data for lawful purposes. These include:

• To Fulfill Contracts: Process bookings, payments, and vehicle rentals.
• To Manage Our Relationship with You: Notify you of updates to our policies and request feedback or reviews.
• To Improve Our Services: Analyze customer behavior and preferences to enhance user experience.
• To Send Marketing Communications: Inform you of special offers or new services, with your explicit consent.
• To Comply with Legal Obligations: Meet regulatory requirements under UAE laws, including fraud prevention and record-keeping.